BPOC.IO - Where BPO Careers Begin

About Our Platform

Our recruitment platform at bpoc.io is ShoreAgents Inc.'s internal hiring tool designed to streamline our recruitment process and connect with qualified BPO professionals seeking employment with our company.

By using this platform, you are applying for potential employment with ShoreAgents Inc.

Our Commitment to Security

At ShoreAgents Inc., we take data security seriously. We implement industry-standard security measures to protect your personal information and ensure the confidentiality, integrity, and availability of all data stored on our platform.

This document outlines our comprehensive security practices and measures designed to safeguard your information.

Technical Safeguards

Encryption

SSL/HTTPS Encryption: All data transmission between your device and our servers is encrypted using industry-standard SSL/TLS protocols
Data at Rest: All stored personal information is encrypted using advanced encryption algorithms
Database Encryption: Sensitive data fields are encrypted at the database level
Password Security: Passwords are hashed using secure, one-way cryptographic functions

Access Controls

Multi-Factor Authentication: Required for all administrative and staff access to the platform
Role-Based Access: Staff can only access data necessary for their job functions
User Authentication: Secure login systems with session management and timeout features
Access Logging: All access to sensitive data is logged and monitored

Network Security

Firewalls: Network firewalls protect our infrastructure from unauthorized access
Intrusion Detection: Automated systems monitor for suspicious activity and potential threats
DDoS Protection: Protection against distributed denial-of-service attacks
Regular Security Updates: All systems are kept up-to-date with the latest security patches

Infrastructure Security

Secure Cloud Hosting: Data is stored on reputable cloud infrastructure providers with high security standards
Backup Systems: Regular automated backups with encrypted storage and disaster recovery procedures
Physical Security: Server facilities are protected by physical security measures
Monitoring: 24/7 monitoring of system performance and security events

Organizational Safeguards

Staff Training

All staff receive comprehensive training on data protection and security practices
Regular security awareness updates and best practices training
Training on recognizing and responding to security threats
Confidentiality agreements for all employees with access to personal data

Access Policies

Strict data access policies limiting access to authorized personnel only
Principle of least privilege - staff only have access to data necessary for their role
Regular access reviews and audits
Immediate revocation of access upon employee termination or role change

Incident Response

Comprehensive incident response plan for security breaches
Designated security team responsible for incident management
Procedures for containment, investigation, and recovery
Notification procedures in case of data breaches (as required by law)

Data Retention & Disposal

Retention Policies

Personal data is retained only as long as necessary for recruitment purposes
Data from unsuccessful applications may be retained for up to 2 years for potential future opportunities
Data from successful hires is retained according to employment record requirements
You may request deletion of your data at any time (subject to legal requirements)

Secure Disposal

When data is no longer needed, it is securely deleted using industry-standard methods
Physical records are securely shredded
Digital data is permanently erased using secure deletion methods
Backup systems are updated to remove deleted data

Third-Party Security

We work with trusted third-party service providers for platform hosting, authentication, and other services. All third-party providers are required to:

Maintain industry-standard security certifications
Comply with data protection regulations
Implement appropriate security measures
Sign confidentiality and data processing agreements
Undergo regular security assessments

Your Role in Security

While we implement comprehensive security measures, you also play an important role in protecting your information:

Strong Passwords: Use a unique, strong password for your account
Account Security: Never share your login credentials with anyone
Secure Devices: Ensure your device has up-to-date security software
Logout: Always log out when using shared or public devices
Report Issues: Immediately report any suspicious activity or security concerns

Security Updates & Monitoring

Regular security audits and vulnerability assessments
Continuous monitoring of security systems and logs
Regular updates to security policies and procedures
Compliance reviews to ensure adherence to security standards
Penetration testing to identify and address potential vulnerabilities

Contact Us

IT Support & Data Protection

Email: it@shoreagents.com

Attention: Data Protection Officer (Stephen Philip Atcheler)

Response Time: Within 5 business days

Recruitment Team

Email: recruitment@shoreagents.com

Phone: +63 917 702 0676

Hours: Monday-Friday, 6am to 3pm (Philippine Time)

Legal Compliance

Our security practices comply with:

Republic Act 10173 (Data Privacy Act of 2012)
National Privacy Commission (NPC) guidelines
Industry best practices and security standards
International data protection frameworks

SecureCompliantProtected

Document Version: 1.0 | Next Review Date: February 28, 2026

Approved By: Stephen Philip Atcheler, Data Protection Officer

Company Information